HydrogenPay Merchant App Redesign
A restructured mobile merchant experience, simplifying navigation and information architecture to bring merchants back to mobile-first workflows.
- Services
- UX ResearchMobile Product DesignInformation Architecture
- Year
- 2023
- Duration
- May 2022 — Sept 2024
- Company
- Hydrogen
- Website
- hydrogenpay.com
Redesigned HydrogenPay's merchant mobile app to address mobile-first operations. Mixpanel analytics and user interviews revealed merchants preferred web over the existing mobile experience: a direct signal that the app's navigation and information architecture were getting in the way.
Simplified the core workflows for collections and settlements and rebuilt the app's navigation and IA around them, rebuilding the mobile experience to earn that usage back.
